SENIOR SERVICES COVID-19 UPDATES:

A senior center is a social/recreational, community facility for persons aged 55 or above to interact with their peers and pursue mutual interests. Seniors who attend the centers must be mentally and physically able to care for themselves. Adult Day Care facilities and Personal Care Homes provide their clients with individual supervision, medical personnel, and personal care assistance. The senior center is a non-secure facility and individuals are able to come and go at will. The senior centers are not appropriate for those with impaired memory and we do not provide personal care assistance or medication monitoring.

55 for senior centers/60 for all over services

No, but there is a fee you must pay if you are not a Henry County resident.

No, membership is free. Members are required to update their personal information once a year. Having current information enables us to better assist you in the event of an emergency.

Download, print and complete the registration form found on our website (policies & forms tab) or pick up an application at one of our centers. Bring your completed application and turn in at front desk of center. If you need transportation to attend the center, please call and make an appointment with the manager at the senior center and bring in your completed registration form.

Simply complete a class registration form and turn in to the front desk. The instructor should contact you within two weeks to answer any questions you may have.

We have four senior centers in Henry County. One is located in McDonough just off Hwy. 81 East behind the library. The second is located in the Fairview community just off Fairview Rd in the Hidden Valley park complex. The third senior center is located in the Locust Grove Conference Center at 280 Mose Brown. The fourth is located in Hampton. Bear Creek is located at 56 McDonough St, Hampton, GA 30228. Detailed directions are available on the main page of our website.

Yes. Transportation is available to the senior center through Henry County Transit Please contact the manager of the senior center closest to you to schedule an appointment to be placed on the transit schedule.

We have a variety of trip options – short day trips to shopping destinations and local points of interest; extended day and overnight trips; extended tours of several days/weeks in and out of the U.S.

The Locust Grove Conference center is available to rent on weekends through Henry County Parks and Recreation. Please contact Kathy Hunt at (770) 288-7312 or by email at khunt@co.henry.ga.us.

We offer a wide range of exercise classes from beginner to advanced. We do not have exercise equipment, however Henry County Parks and Recreation has facilities with exercise equipment available to the public.

Heritage Fitness Equipment Room Requirements
Our fitness room has treadmills and recumbent bikes.
Before using exercise equipment, you must undergo orientation with Health and Wellness staff on safe and proper use of exercise equipment. A signed exercise equipment waiver is required. There is a $10.00 annual fee for equipment use.

You must have a completed senior center registration form and a completed exercise registration packed including the consent form signed by your doctor. You must also participate in an assessment conducted by the exercise coordinator to determine the most appropriate class.

We can provide home-delivered meals, personal care support, respite care and case management services. Our information and assistance staff can provide additional resources on senior adult needs. Contact Shelia Banks for further information.

You may contact our volunteer coordinator Tammy Smilth via email or at 770-288-6988 for information on our volunteer opportunities.

Our services are based on need, first and foremost. Due to high demand, there is a waiting list for many of our programs. There is a cost share for the services, based on income. Most services require the client to be age 60 or above.

The first step is to contact our Information and Assistance staff. They will take preliminary information and walk you through the remainder of the process. Contact Shelia Banks for further information.

You may call them directly at (678) 565-6135

Yes. Contact Henry Transit at (770) 288-7433 for additional information.

Generally, the Senior Citizens Services department does not provide financial assistance. We can provide referrals to persons and/or organizations that can assist you.

I.  General:  To determine eligibility for use of the cafeteria and provide for a consistent, orderly and fair manner of participation.
II.  PROCEDURE

1. Eligibility criteria are as follows:
   a)  Age 55+ resident of Henry County and/or spouse; b)  Guest of an eligible client  (Guests are defined as family members or friends who do not attend regularly); c) Henry County employees; d)  Volunteers
   Heritage Carryout meals
   a) Individual should be in line no later than 11:25 a.m. on Wednesdays and Fridays;
   11:55 on Mondays, Tuesdays and Thursdays. b) Take-out  meals will not be permitted while dine-in numbers are being called (take-out meals will resume after dine-in numbers have been called) c)  Meal shall be consumed in an area outside the facility.
   Hidden Valley Carryout meals
   a) Individual should be in line no later than 11:25 a.m. on Wednesdays and Fridays;
   11:55 on Mondays, Tuesdays and Thursdays. b) Take-out  meals will not be permitted while dine-in numbers are being called (take-out meals will resume after dine-in numbers have been called) c)  Meal shall be consumed in an area outside the facility.
   Bear Creek:
   a) Individual should be in line no later than 11:25 a.m. on Wednesdays and Fridays;
   11:55 on Mondays, Tuesdays and Thursdays. b) Take-out  meals will not be permitted while dine-in numbers are being called (take-out meals will resume after dine-in numbers have been called) c)  Meal shall be consumed in an area outside the facility.
   Locust Grove:
   a) Individual should be in line no later than 11:25 a.m. on Wednesdays and Fridays;
   11:55 on Mondays, Tuesdays and Thursdays. b) Take-out  meals will not be permitted while dine-in numbers are being called (take-out meals will resume after dine-in numbers have been called) c)  Meal shall be consumed in an area outside the facility.

1. Number system
   a.  Clients who wish to have lunch in the cafeteria may elect to take a number (1-200) to ensure a place in line.
   b.  Only one number per person – you may not get a ticket for someone else  (Spouses may share a number provided they enter the line together)
   c.  Tickets may not leave the building.  If you take a ticket, you must remain at the center.  (Church exercise participants are exempt).
   d.  Numbers will be called at the start of serving times.
   e.  If you are not in the lobby or dining room when numbers are called you forfeit that place in line and
   must go to the back of the line.
   f.  It is permissible to use the dining room for games or socialization unless we have an activity or
   speaker utilizing that room.  There will be a sign posted if we are using the room.
   g.  You may elect to have your dine in meal placed in a carry out container for a charge of $.25 per container.
   h.  If you wish to order a take-out in addition to your dine in meal, please wait until everyone has gone  through the line to place your order.  This will ensure that everyone receives their choices and keep the serving line moving quickly.

*Clients should enter the serving line and make their selections. Payment is to be made  to the cashier at the station located at the end of the serving line. Meal prices are posted. *Assistance is available for those unable to carry their meal tray.

• All users must read and agree to abide by the HCSCS Internet and Computer Acceptable Use Policy.
• All users must complete and sign the Registration for Internet and Computer Use confirming agreement to the terms of the above listed policy.
• All users must complete the registration package for senior center clients.
• All forms shall be turned in at the front desk.  Completion of the above listed requirements will be confirmed and the user name added to the list of approved users.
• Users shall check in with the receptionist at the front desk.
• Receptionist will confirm user is registered and approved.
• Users will sign in and out of the logbook. 
• Payment and collection of printed material will be done through the receptionist.
• Printer cartridges and paper will not be available in the computer lab but will be made available to the computer instructor for classes via the receptionist.

Henry County Senior Services has a primary objective to provide quality programs, services, activities and information that are relevant to senior adults and support our mission and goal.  To facilitate that goal, all suggestions, complaints and words of praise are welcomed and viewed as opportunities to learn and improve. 

It is the policy of Henry County Senior Services to ensure that senior adults in the community and clients receiving our services have the right to respectful and prompt responses from staff.  We are committed to a simple complaint process to bring grievances forward and have them resolved in a timely manner.

POLICY

1. Provide a fair procedure that is clear and easy to use for any client or senior adult who wishes to submit a complaint.
2. Make our policy easy to understand, available and accessible.
3. Complaints may be submitted verbally, by phone, by email or in writing.
4. Staff will provide any assistance needed to senior adults and clients with the process to submit a complaint or grievance.  In addition, senior adults have the right to be represented by a friend, advocate, or attorney (at their own expense).

1. Provide access to any information used in making a decision to determine denial, reduction, suspension or termination of services.
2. Share and review our policy and procedure regarding complaints with staff periodically to ensure they are familiar with both.
3. Research and investigate all complaints fairly and in a timely manner and keep the client updated of the progress.
4. To resolve the complaint, whenever possible, to the satisfaction of all parties.  If this is not possible, assist the individual with the next step in the procedure.
5. A complaint may be filed for any action or inaction taken however, only adverse actions defined as the denial, reduction or termination of services, are subject to appeal.
6. Use any complains as an avenue to identify areas in which improvement may be needed.
7. All information regarding a complaint will be kept confidential and handled with the greatest respect and sensitivity.

Grievance & Appeal Policy and Procedure

Atlanta Regional Commission/Manager, Aging Services
229 Peachtree Street NE, Suite 100, International Tower
Atlanta, Georgia 30303

1. Senior adult or client who has not successfully resolved an issue and wishes to make a complaint should do so in one of the methods outlined in the policy to a staff member in a supervisory role.
2. The Supervisor or designee will review the information and set up a meeting to discuss with the senior adult or client.
3. The Supervisor or designee will research the complaint and attempt to reach a satisfactory resolution.
4. If no resolution reached, Supervisor will forward to Director for review and resolution.
5. If no resolution reached, Director will forward to County Manager for review and resolution.
6. If no resolution reached, Director will assist client or senior adult to forward the original complaint and summary of steps taken thus far to:
7. The decision of the AAA shall be the final decision.

• The Henry County Board of Commissioners makes the decision concerning the closing and opening of all county offices in the event of inclement weather.  In the event that inclement weather causes the county offices to close Henry County Senior Services will not operate.  All clients and staff affected by this will be responsible for monitoring local radio and television broadcast for closings and details.
• In the event that the Henry County School Board does not provide transportation because of inclement weather Henry County Transit will also not provide transportation.   Henry County Transit will be open but no transportation will take place.  All senior center clients affected by this will be responsible for monitoring local radio and television broadcast for school closings.  Henry County Senior Services staff members should refer to page 12 of the Henry County Personnel Policy Manual concerning reporting to work in the event of inclement weather when the county is open.
• There are occasions that county agencies are open and the Henry County School Board is closed.  In these instances Senior Services clients may call the phone numbers below with any questions regarding the provision of services and status of facility closures due to inclement weather:

  Senior Services Administration – 770-288-7000
  Heritage Senior Center  - 770-288-7001
  Hidden Valley Senior Center – 770-288-7002
  Bear Creek-770-288-6994
  Locust Grove-770-288-6944

Henry County Senior Citizen Service Centers provide meeting and/or activity space for senior related programs.  Space may also be used by individuals or non-profit organizations for the purpose of non-profit activities supporting the seniors of Henry County.  However, the Centers’ space is intended for use primarily by Center participants and clubs/groups that directly support activities provided by the department.

Requests for use of the senior center for a meeting or activity will be considered based on availability.  Senior centers are not available for the benefit or self-promotion of individuals or commercial concerns.  Permission to use a senior center does not constitute endorsement of a group’s policies or beliefs by the Senior Services Department.  Senior Services reserves the right to revoke permission for the use of the senior center.

Groups and/or individuals using the senior center must observe the following regulations:

1. Organization or individual must be located in or a resident of Henry County unless approved.
2. County and County-Sponsored activities shall have first priority in scheduling.  Thereafter the facilities will be assigned on a first requested basis.
3. No user shall falsely represent or imply that its activities are sponsored or sanctioned by Henry County by virtue of its use of the building.
4. Programs and meetings take place during normal hours of operation.
5. Senior Services reserves the right to cancel or reschedule a meeting or space reservation at any time.
6. Applications must be submitted and renewed annually. 
7. No fundraising activities, other than those which benefit Senior Services or other County Departments of non-profit affiliated businesses.
8. No alcoholic beverages carried in or consumed on the premises.
9. No weapons allowed.
10. No smoking allowed in the building.
11. Commercial soliciting is prohibited on Henry County owned property unless approved.
12. No organized campaigning. 
13. Failure to comply with this policy and/or procedures established by the County and Senior Services may result in the suspension of use of the meeting space.
14. The County Manager may impose any other requirement that is reasonable for the protection of persons or property.