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Henry County Transit

Address: 530 Industrial Blvd., McDonough, GA 302533
Tel: (770) 288-RIDE / TTY: Tel: (770) 288-7433 / TTY: (770) 898-7452 / Fax: (770) 288-7440
Director Taleim Salters
Transit Brochure English

Transit Brochure Spanish

Public Transportation

The goal of the Department is to provide safe, reliable, accessible and affordable transportation for the citizens of Henry County. Transportation is provided for medical appointments, shopping, social activities, employment and many other places.

Scheduling transportation is provided by means of a Demand-Response system. Reservations can be made up to 7 days in advance, same day reservations on most occasions are not available.

Henry County Transit provides curb-to-curb service. Curb–to–curb service operates from the curb of a customer’s pick up location to the curb of the customer’s destination. Henry County Transit does not operate in private residential driveways.

Human Service Transporation

Henry County Transit also provides human service transportation for individuals to attend and participate in vital services offered by the Georgia Department of Human Services.

Non-Discrimination

Henry County Transit Department operates and provides transportation service in a manner, which does not discriminate on the basis of race, color, sex, religion, national origin, citizenship status, disability or age.

Henry County Transit provides service inside Henry County Monday through Friday from  6:00 am – 6:00 pm.

Inclement Weather Policy

As a general rule if Henry County Public Schools are closed due to inclement weather, Henry County Transit will not transport passengers. If there are any questions, please contact us using the contact information to the left.

Henry County transit is an active participant in the community's disaster preparedness plan.

Henry County Transit operates Monday through Friday from 6:00 a.m. to 6:00 p.m.

Henry County Transit is closed on the following holidays:

  • News Years Day
  • Martin Luther King Jr. Day
  • Memorial Day
  • Fourth of July
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Day
  • Day before or after Christmas

2016 County Holiday Schedule

  • 01/01/2016 - New Year’s Day Holiday
  • 01/18/2016 - Martin Luther King Jr. Day
  • 03/25/2016 - Good Friday (Floating Holiday)
  • 05/30/2016 - Memorial Day
  • 07/04/2016 - Independence Day
  • 09/05/2016 - Labor Day
  • 11/24/2016 - Thanksgiving Day
  • 11/25/2016 - Thanksgiving Holiday
  • 12/23/2016 - Christmas Holiday
  • 12/26/2016 - Christmas Holiday
  • 12/30/2016 - New Year’s Eve (Floating Holiday)

** January 2, 2017 New Year’s Day Holiday Observed**

Henry County Transit fares for riders are listed below:

FARES Per Person
Per Stop
Under 60 years of age $4.00
60 or older $2.00

 

Rider fare is to be paid when passengers are boarding the vehicle. We accept cash and checks. Riders will be charged $25 for returned checks and will not be permitted to ride until the fee is paid.

Exact change is required. Drivers do not carry change.

Reservations, Scheduling,
and Cancellations

Transportation is available by reservation only. To help ensure your trip is scheduled, advance reservations are strongly encouraged. Reservations can be made up to 7 days in advance. Appointments that cannot be made in advance will be filled on a first-come, first-serve basis.

Next-day reservations cannot be accepted after 2:30 p.m. Riders should be ready a minimum of 30 minutes before appointment time.

Riders may be given a pick-up time for the return trip (this does not include medical appointments) and, if not ready at the allotted time, riders may need to wait until the next available driver can be dispatched (vehicles are not required to enter the driveway).

Cancellations

Cancellations should be made at least 24 hours in advance.

No-Shows

A trip that has not been cancelled prior to bus arrival at the location will be charged the full fare.

Drivers will only provide assistance on and off of the vehicle, not to proceed beyond the curb. If assistance is needed beyond the door, passengers are required to provide their own escort. Drivers are not allowed to enter anyone's home. No more than two packages will be allowed on the bus. Drivers may help carry packages, but will not go beyond the threshold of the residence or beyond the main entrance of any building. The maximum combined weight of packages cannot exceed twenty-five (25) pounds. Large items cannot be accommodated. All packages/items must be secured.

All transit vehicles are equipped with basic first aid kits, fire extinguishers, road flares and bio-hazard kits.

All packages/items must be secured.

All passengers are required to wear seat belts at all times in accordance with Georgia law.

Henry County Transit uses wheelchair tie-down safety restraints.

Children under age 8 must be properly secured in an approved car seat or booster seat while riding. Parents and guardians must provide car seats and booster seats for their children.

The transit department can transport passengers who have oxygen tanks.

No eating, drinking, or smoking is allowed on transit vehicles.

Disruptive, abusive, or indecent behavior toward other passengers, drivers, or office staff cannot be tolerated. In some situations service maybe suspended or terminated.

Passengers must make their own transportation reservations and know the address of their destination.

Passengers who are not ready at their scheduled pick-up time will be considered a No-Show. Passengers who No-Show will be charged the full fare and the return trip will automatically be cancelled if the office is not notified.. Drivers are only required to wait five (5) minutes for passengers to board the bus.

Passengers under the age of 18 must be accompanied by a guardian.

Reasonable Accommodations Request & Consent Form

America with Disabilities Act (ADA) Complaint Process

The Americans with Disabilities Act (ADA) became law in 1990. The ADA is a civil rights law that prohibits discrimination against individuals with disabilities in all areas of public life, including jobs, schools, transportation, and all public and private places that are open to the general public. The purpose of the law is to make sure that people with disabilities have the same rights and opportunities as everyone else. The ADA gives civil rights protections to individuals with disabilities similar to those provided to individuals on the basis of race, color, sex, national origin, age, and religion. It guarantees equal opportunity for individuals with disabilities in public accommodations, employment, transportation, state and local government services, and telecommunications.

Any questions regarding ADA discrimination or complaints please contact Henry County Transit:

By mail at: Henry County Transit 530 Industrial Blvd McDonough, GA 30253
By telephone:  770-288-7433.

Public Comment for Fare and Service Change

A comment period of at least 30 days will be initiated by a Public Hearing or Meeting prior to any service changes as follows:

  1. Increase or decrease of service hours of 25% or more.
  2. Increase or decrease of service days of 25% or more.
  3. Elimination of service area of 25% or more.
  4. Fare increase.

Henry County Board of Commissioners board meetings are held twice monthly. Additional Public Meeting may be arranged to permit the public to provide additional input.
Public meetings will be regularly announced and notices may be posted in the following media outlets:

  1. Newspaper
  2. Radio
  3. Notice of meeting displayed on Public Access television displayed in the Administration Building public commons area.
  4. Notice of Meetings displayed on Henry County Website: http://www.co.henry.ga.us/
  5. Notice of meetings may be placed inside Transit Vehicles.

A final meeting may be held to review public comment, report on decisions and changes at least 30 days prior to any effective changes.

Taleim Salters
Transit Director                                                                      7-28-17