X
GO
  • Home
  • FAQs
  • Policies & Forms
  • Staff

Henry County Senior Services

Address: 1050 Florence McGarity Blvd., McDonough, GA 30252
Phone: 770-288-7000
Director: Diane Reed


Our Philosophy

Senior adults are the backbone of any community and their knowledge and experience its greatest resource. They deserve our gratitude and respect for their contributions and accomplishments. As the agency for the provision of services to this population in our community, we have the privilege and opportunity to have a positive impact on the lives of our senior adults. We are dedicated providing a safe, secure, and user friendly facility for senior adults to interact socially with peers and to pursue mutual interests. Our goal is to utilize a professional, caring staff who is dedicated to providing the highest level of services, programs and activities that are designed to improve the physical and emotional well-being and promote the independence of our older adults.

Mission Statement

It is our mission to enhance the quality of life for Henry County senior adults through programs, services and activities that enrich the mind, body and spirit.


 

Amazon SmileThe Henry County Council on Aging, Inc. is now registered with the AmazonSmile Program – Amazon will donate 0.5% of eligible purchases made thru Amazon Smile to the Council. Just go to http://smile.amazon.com/ch/58-1903782 and sign in to your Amazon account or you can log in thru AmazonSmile.com and enter The Henry County Council on Aging in the charity search field and select the Council – after that shop away! That’s it – same great products and process. Once your purchase is finalized AmazonSmile will make the donation directly to the Council. 

A senior center is a social/recreational, community facility for persons aged 55 or above to interact with their peers and pursue mutual interests. Seniors who attend the centers must be mentally and physically able to care for themselves. Adult Day Care facilities and Personal Care Homes provide their clients with individual supervision, medical personnel, and personal care assistance. The senior center is a non-secure facility and individuals are able to come and go at will. The senior centers are not appropriate for those with impaired memory and we do not provide personal care assistance or medication monitoring.
You have to be at least 55 years old.
No, but there is a fee you must pay if you are not a Henry County resident.
No, membership is free. Members are required to update their personal information once a year. Having current information enables us to better assist you in the event of an emergency.
Download, print and complete the registration form found on our website (policies & forms tab) or pick up an application at one of our centers. Bring your completed application and turn in at front desk of center. If you need transportation to attend the center, please call and make an appointment with the manager at the senior center and bring in your completed registration form.
Simply complete a class registration form and turn in to the front desk. The instructor should contact you within two weeks to answer any questions you may have.
We have three senior centers in Henry County. One is located in McDonough just off Hwy. 81 East behind the library. The second is located in the Fairview community just off Fairview Rd in the Hidden Valley park complex. The third senior center is located in the Locust Grove Conference Center at 280 Mose Brown. Detailed directions are available on the main page of our website.
Yes. Transportation is available to the senior center through Henry County Transit Please contact the manager of the senior center closest to you to schedule an appointment to be placed on the transit schedule.
We have a variety of trip options – short day trips to shopping destinations and local points of interest; extended day and overnight trips; extended tours of several days/weeks in and out of the U.S.
The Locust Grove Conference center is available to rent on weekends through Henry County Parks and Recreation. Please contact Kathy Hunt at (770) 288-7312 or by email at khunt@co.henry.ga.us.
We offer a wide range of exercise classes from beginner to advanced. We do not have exercise equipment, however Henry County Parks and Recreation has facilities with exercise equipment available to the public.
You must have a completed senior center registration form and a completed exercise registration packed including the consent form signed by your doctor. You must also participate in an assessment conducted by the exercise coordinator to determine the most appropriate class.
We can provide home-delivered meals, personal care support, respite care, nutritional supplement program, and case management services. Our information and assistance staff can provide additional resources on senior adult needs.
You may contact our volunteer coordinator Shelia Banks via email or at 770-288-6988 for information on our volunteer opportunities.
Our services are based on need, first and foremost. Due to high demand, there is a waiting list for many of our programs. There is a cost share for the services, based on income. Most services require the client to be age 60 or above.
The first step is to contact our Information and Assistance staff. They will take preliminary information and walk you through the remainder of the process.
You may call them directly at (678) 565-6135
Generally, the Senior Citizens Services department does not provide financial assistance. We can provide referrals to persons and/or organizations that can assist you.

Henry County Senior Services

Applications & Forms


 

Policies & Procedures

Silverfox Travels Policy

  • Please park in the over flow parking lot.
  • Heritage Senior Center –Overflow parking lot is furthest from the center by the Recycling Containers
  • Hidden Valley –Overflow parking lot is by the tennis court.
  • All participants must be 55 or older.
  • All times, dates and prices are subject to change.
  • Times listed are actual departure times. Please arrive at least 15 minutes early to allow time for loading.
  • A late fee will be charged for late payments  Late fee and date deadline are noted on each trip on the Trip Sheet.

Cancellation & Refund Policy

  1. On charter bus trips and trips that admission must be paid in advance, refunds will only be given if we can sell your space and ticket.
  2. No refunds for no shows.
  3. It is your responsibility to verify dates and times of departure and return.
  4. Your consideration is asked. Many of our trips have a waiting list and if you cancel at the last minute or don’t show up, you may deprive someone else of being able to attend.

Nothing can kill a program quicker than everyone waiting until the last minute to register. If you would like to participate in trips, please register well in advance of the registration deadline. At some point we must determine if the enrollment is sufficient to hold the trip. If the minimum is not met, we will cancel that trip. Your cooperation will assist us in providing the best organization and administration of our programs.

I.  General:  To determine eligibility for use of the cafeteria and provide for a consistent, orderly and fair manner of participation.

II.  PROCEDURE

  1. Eligibility criteria are as follows:
    a)  Age 55+ resident of Henry County and/or spouse; b)  Guest of an eligible client  (Guests are defined as family members or friends who do not attend regularly); c) Henry County employees; d)  Volunteers
    Locust Grove will not offer carry out meals and will require reservations for dine in meals
    Heritage Carryout meals
         a)  Order should be called in or individual be in line no later than 11:10 a.m. on Wednesdays and Fridays;
    11:40 on Mondays, Tuesdays and Thursdays. b)  Order shall be picked up by 11:55 a.m. (11:25 on Wednesdays and Fridays) or a lunch number must
    be obtained from the front desk and the same procedure followed as if for a dine in meal; c)  Shall be consumed in an area outside the facility.
    Hidden Valley Carryout meals
         a)  Order should be given in writing to the food service staff or individual be in line no later than 11:10 on Fridays; 11:40 Monday-Thursday;
    b) Order shall be picked up by 11:55 Monday-Thursday and 11:25 on Fridays or a lunch number must be obtained from the front desk                   
    and the same procedure followed as if for a dine in meal; c) Meal shall be consumed in an area outside the facility.
    All carryout meals shall be picked up at the cashier’s station without exception.
    Payment for meals is expected at time of pick up and should be paid to the cashier.     
      No meals shall be distributed or picked up at the back door of the kitchen or in any other manner without authorization from the Director           

    3.  Number system
    a.  Clients who wish to have lunch in the cafeteria may elect to take a number (1-200) to ensure a place in line.
    b.  Only one number per person – you may not get a ticket for someone else  (Spouses may share a number provided they enter the line together)
    c.  Tickets may not leave the building.  If you take a ticket, you must remain at the center.  (Church exercise participants are exempt).
    d.  Numbers will be called five minutes before serving times.
    e.  If you are not in the lobby or dining room when numbers are called you forfeit that place in line and
    must go to the back of the line.
    f.  It is permissible to use the dining room for games or socialization unless we have an activity or
    speaker utilizing that room.  There will be a sign posted if we are using the room.
    g.  You may elect to have your dine in meal placed in a carry out container if you go follow the procedures   outlined.
    h.  If you wish to order a take out in addition to your dine in meal, please wait until everyone has gone  through the line to place your order.  This will ensure that everyone receives their choices and keep the serving line moving quickly.

*Clients should enter the servery and make their selections. Payment is to be made  to the casher at the station located at the end of the servery line. Meal prices are posted. *Assistance is available for those unable to carry their meal tray.

  • All users must read and agree to abide by the HCSCS Internet and Computer Acceptable Use Policy.
  • All users must complete and sign the Registration for Internet and Computer Use confirming agreement to the terms of the above listed policy.
  • All users must complete the registration package for senior center clients.
  • All forms shall be turned in at the front desk.  Completion of the above listed requirements will be confirmed and the user name added to the list of approved users.
  • Users shall check in with the receptionist at the front desk.
  • Receptionist will confirm user is registered and approved.
  • Users will sign in and out of the logbook. 
  • Payment and collection of printed material will be done through the receptionist.
  • Printer cartridges and paper will not be available in the computer lab but will be made available to the computer instructor for classes via the receptionist.

I.  General

While providing the best customer satisfaction is our goal, the following policy and procedure steps has been developed to assist staff in dealing with client issues and complaints and the steps that should be taken to report and resolve them.

II.  PROCEDURE:  

  1. This policy will be reviewed with staff at orientation.
  2. HCSCS staff members receiving a complaint or concern from a client should notify the Lead Activity coordinator or Supervisor for that program.
  3. Lead Activity coordinator or service staff will meet with the client to discuss the complaint/concern and offer a resolution. 
  4. Lead Activity coordinator or service staff shall within two weeks follow up with the client to determine their satisfaction with the proposed resolution.  If the client is not satisfied, the Lead Activity coordinator or Supervisor should proceed to the next step.
  5. Lead Activity coordinator or Supervisor shall notify Program coordinator, in writing, the name of the client, a description of the original complaint and proposed resolution and the reason the proposed resolution was rejected.
  6. Program coordinator shall arrange a meeting with the client to discuss the complaint and arrive at a resolution. 
  7. Program coordinator shall confirm within two weeks that the client is satisfied with the second proposed resolution.  If the client is not satisfied, the Program coordinator should proceed to the next step.
  8. Program coordinator shall notify the Director, in writing, the name of the client, a description of the original complaint and proposed resolutions and the reason the proposed resolutions were rejected.
  9. The Director, or designee, shall arrange a meeting with the client to discuss the complaint and arrive at a resolution. 
  10. The Director, or designee, shall confirm within two weeks that the client is satisfied with the third proposed resolution.  If the client is not satisfied, Director or designee should proceed to the next step.
  11. The Director, or designee, shall arrange a meeting with the County Manager to discuss the original complaint and steps taken thus far to resolve it.  The County Manager, or designee, will review the information and notify the client of any proposed recommendation and/or corrective action in writing, within two weeks.  If the client is not satisfied, they shall be asked to notify the Director in writing.
  12. The Director, or designee, will forward, in writing, the original complaint along with resolutions proposed and rejected, to: Atlanta Regional Commission, Ms. Cathie Berger, Chief, Aging Services, 40 Courtland St., N.E.
    Atlanta, Georgia  30303-2538, Phone (404)463-3235
  13. The Director, or designee, will notify the client of any proposed resolution proposed by ARC staff or any meeting scheduled to discuss the complaint and procedures followed.  If the client is not satisfied with the resolution proposed by ARC staff, proceed to the next step.
  14. The Director, or designee, will notify ARC personnel that the proposed resolution has been rejected and request a meeting on behalf of the client with State Office of Aging personnel. 
  15. The Director, or designee, will notify the client, in writing, of all pertinent information pertaining to the meeting with State personnel.  The Director will also advise the client that the decision rendered by Office of Aging personnel will be final and end the appeals process.
  • The Henry County Board of Commissioners makes the decision concerning the closing and opening of all county offices in the event of inclement weather.  In the event that inclement weather causes the county offices to close Henry County Senior Services will not operate.  All clients and staff affected by this will be responsible for monitoring local radio and television broadcast for closings and details.
  • In the event that the Henry County School Board does not provide transportation because of inclement weather Henry County Transit will also not provide transportation.   Henry County Transit will be open but no transportation will take place.  All senior center clients affected by this will be responsible for monitoring local radio and television broadcast for school closings.  Henry County Senior Services staff members should refer to page 12 of the Henry County Personnel Policy Manual concerning reporting to work in the event of inclement weather when the county is open.
  • There are occasions that county agencies are open and the Henry County School Board is closed.  In these instances Senior Services clients may call the phone numbers below with any questions regarding the provision of services and status of facility closures due to inclement weather:

    Senior Services Administration – 770-288-7000
    Heritage Senior Center  - 770-288-7001
    Hidden Valley Senior Center – 770-288-7002

Henry County Senior Citizen Service Centers provide meeting and/or activity space for senior related programs.  Space may also be used by individuals or non-profit organizations for the purpose of non-profit activities supporting the seniors of Henry County.  However, the Centers’ space is intended for use primarily by Center participants and clubs/groups that directly support activities provided by the department.

Requests for use of the senior center for a meeting or activity will be considered based on availability.  Senior centers are not available for the benefit or self-promotion of individuals or commercial concerns.  Permission to use a senior center does not constitute endorsement of a group’s policies or beliefs by the Senior Services Department.  Senior Services reserves the right to revoke permission for the use of the senior center.

Groups and/or individuals using the senior center must observe the following regulations:

  1. Organization or individual must be located in or a resident of Henry County unless approved.
  2. County and County-Sponsored activities shall have first priority in scheduling.  Thereafter the facilities will be assigned on a first requested basis.
  3. No user shall falsely represent or imply that its activities are sponsored or sanctioned by Henry County by virtue of its use of the building.
  4. Programs and meetings take place during normal hours of operation.
  5. Senior Services reserves the right to cancel or reschedule a meeting or space reservation at any time.
  6. Applications must be submitted and renewed annually. 
  7. No fundraising activities, other than those which benefit Senior Services or other County Departments of non-profit affiliated businesses.
  8. No alcoholic beverages carried in or consumed on the premises.
  9. No weapons allowed.
  10. No smoking allowed in the building.
  11. Commercial soliciting is prohibited on Henry County owned property unless approved.
  12. No organized campaigning. 
  13. Failure to comply with this policy and/or procedures established by the County and Senior Services may result in the suspension of use of the meeting space.
  14. The County Manager may impose any other requirement that is reasonable for the protection of persons or property.

Administrative Staff

Diane Reed
Director
1050 Florence McGarity Blvd
McDonough, GA 30252
Phone: (770) 288-6971
E-Mail
   

Cathy Reagan
Accounts Administrator
1050 Florence McGarity Blvd
McDonough, GA 30252
Phone: (770) 288-6978
E-Mail

   
Ann Marie Quincey
Administrative Assistant,III
1050 Florence McGarity Blvd
McDonough, GA 30252
Phone: (770) 288-6975
E-Mail
   
Shelia Banks
Info & Assistance Specialist
280 Mose Brown Road
Locust Grove, GA 30281
Phone: (770) 288-6974
E-Mail
   

Personal Care Support

   
Debbie Cline
PCS Services Schedulerr
Health Services
Phone: (770) 288-6976
E-Mail
   

Case Management

Kathy Smith
Case Manager
Phone: (770) 288-6942
E-Mail
   
Lynn Whitt
Case Manager
Phone: (770) 288-6941
E-Mail
   
Katie McAvoy
Case Manager
Phone: (770) 288-6943
E-Mail
   
Joy Bridges
Case Manager Asst.
Phone: (404) 938-8078
E-Mail